CUSTOMER CARE

At Geornee.com, we are committed to providing you with a personalized and exceptional shopping experience. Your satisfaction is our top priority, and we strive to ensure that every purchase meets your expectations.

If you have any questions or concerns about our products, services, or your order, our dedicated customer care team is here to assist you. We pride ourselves on offering friendly and efficient support to address any inquiries or issues you may encounter.

Have any questions or concerns?

We’re always ready to help!

Call us at

704-912-1086

or send us an email to:

georneebarr@outlook.com

RETURNS

Due to the intimate nature of our products, all sales at Geornee.com are final. We encourage you to carefully review your selection before completing your purchase.

However, we understand that finding the perfect fit can be challenging. To ensure that you are fully satisfied with your order, we offer a size chart on our website to assist you in selecting the right size. Additionally, if you have any questions or concerns about sizing or choosing the perfect lingerie for your needs, our customer care team is happy to provide a free consultation to help guide you through the process.

If you have any questions regarding our products or sizing before making a purchase, please don’t hesitate to reach out to us. Our goal is to ensure you have the best possible shopping experience and find lingerie that makes you feel confident and comfortable.

Thank you for choosing Geornee.com!

Can I change or cancel my order after it’s been placed?

Once an order has been placed, we are unable to modify or cancel it. If you need assistance with your order, please contact our customer care team as soon as possible, and we will do our best to assist you.
How do I contact customer service?

You can reach our customer service team by email at georneebarr@outlook.com or through our Contact Us page. We strive to respond to all inquiries within 24 hours.
Are your products true to size?

Our products are designed to fit true to size based on standard measurements. However, sizing may vary slightly depending on the style and fabric. Please refer to our Size Chart for more precise guidance.
How can I track my order?

Once your order has shipped, you will receive an email with a tracking number and link to track your package. You can also visit our website and log into your account to view the status of your order.
What payment methods do you accept?

We accept all major credit cards, PayPal, and other secure payment options. Payments are processed securely to ensure your information remains safe.
What sizes do you offer?

We offer a wide range of sizes to cater to different body types. Please refer to our Size Chart to find the best fit for you. If you need assistance, our customer care team is happy to help with sizing recommendations.
Is my personal and payment information secure?

Yes, we take your privacy seriously. All transactions on our website are secured with SSL encryption, and we do not share your personal information with third parties.
How do I choose the right lingerie size?

Our Size Chart provides detailed measurements to help you find your perfect fit. If you're unsure about sizing or need additional advice, we offer a free consultation. Contact our customer care team, and we'll guide you through the process.
How should I care for my lingerie?

To keep your lingerie in the best condition, we recommend hand-washing your items with a gentle detergent and laying them flat to dry. Please refer to the care instructions on the product page for specific care tips.
Can I return or exchange my purchase?

Due to the intimate nature of our products, all sales are final. We encourage you to refer to our Size Chart and consult with our team for size guidance before placing an order. If you need help with sizing or product selection, we offer a free consultation.